Frequently Asked Questions (FAQ)

30-Day Post-Launch Website Support – Full Care for Your Website

Launching your website is just the beginning, and we want to make sure everything works perfectly. That’s why we offer 30 Days of Free Post-Launch Support, combining technical fixes and small content updates to ensure your site runs smoothly after going live.

What’s Included?

✅ Bug Fixes & Technical Support

If anything isn’t working properly, we’ll fix it for free. This includes:

  • Fixing broken links
  • Ensuring forms and buttons work correctly
  • Adjusting website responsiveness on mobile and desktop
  • Resolving any unexpected display issues

✅ One Free Round of Post-Launch Revisions

We offer one revision after launch to make small adjustments, ensuring your website looks and functions exactly as you want. This includes:

  • Minor text changes
  • Swapping images
  • Small tweaks to contact forms

✅ Performance & Security Monitoring

We’ll keep an eye on your website to make sure everything runs smoothly:

  • Regular speed checks to ensure fast loading times
  • Security monitoring to prevent common threats
  • SSL certificate renewal reminders

✅ Priority Support & Quick Response Time

If you need help, we’ll respond within 24-48 hours and aim to fix most issues within 3-5 working days.

What’s Not Included?

🚫 Major redesigns or layout changes

🚫 Adding new pages or features (these can be requested separately)

🚫 Extensive content rewrites

Why This Matters?

We know that getting your website live is exciting but can also feel overwhelming. Our 30-Day Post-Launch Support ensures your website is fully functional, secure, and running smoothly so you can focus on growing your business with confidence.

Need extra support after 30 days? You can extend it for just £50/month for ongoing maintenance, additional updates, and priority technical help.

Got any questions? We’re here to help! 😊

SEO & Analytics Setup – Helping Your Website Get Found Online

When your website goes live, ensuring it is visible on Google is crucial. Our SEO & Analytics Setup service ensures your site is structured correctly for search engines and allows you to track visitor activity with Google Analytics.

What’s Included?

✅ Basic SEO Setup (One-Time Optimisation)

We perform a one-time SEO setup to help search engines understand and index your website correctly. This includes:

✔ Optimising meta titles and descriptions.

✔ Ensuring SEO-friendly URLs (clear and structured links).

✔ Adding alt text to images for better recognition by search engines.

✔ Setting up proper header structures (H1, H2, H3).

✔ Keyword & Ranking Tracking – Monitoring how your website performs in search engine rankings.

✅ Google Analytics Integration

We link your website to Google Analytics, allowing you to monitor visitor behaviour. This includes:

✔ Setting up and connecting Google Analytics.

✔ Guidance on tracking visitor numbers, traffic sources, and popular pages.

✅ Regular Website Content Updates (1 Page per Month)

To keep your website fresh and relevant, we offer one content update per month (applies to existing pages, not new page creation).

✅ Google Search Console Setup (Available in Higher Packages)

While this is not included in the Basic Package, it is available in the Standard and Comprehensive Packages, enabling:

✔ Indexing of your website by Google.

✔ Alerts for SEO-related issues.

Why Is This Important?

🚀 Better Search Rankings – Proper SEO setup ensures better visibility.

📊 Track Your Website’s Performance – Google Analytics provides key visitor insights.

🔍 Identify & Fix SEO Issues – Higher packages include Google Search Console for deeper monitoring.

What’s NOT Included?

🚫 Ongoing SEO monitoring and improvements (available in the Standard Package).

🚫 Advanced strategies such as backlink building (offered separately).

🚫 SEO-optimised content writing (offered as an extra service).

Standard SEO Package – For Ongoing SEO Growth

A one-time setup is useful, but SEO is an ongoing process. The Standard SEO Package builds upon the Basic Package, offering continuous optimisation to improve rankings and website performance.

What’s Included?

✔ Everything in the Basic SEO Package, plus:

✅ Google Search Console Setup

✔ We connect and configure Google Search Console to monitor search performance and indexing.

✔ Alerts and insights into website performance and errors.

✅ Monthly SEO Report & Performance Tracking

✔ We provide a detailed monthly SEO report, tracking rankings, traffic, and areas for improvement.

✔ Continuous keyword tracking and monitoring.

✅ On-Page SEO Enhancements (3 Pages per Month)

✔ Refining headers (H1, H2, H3) for better search performance.

✔ Adjusting meta descriptions and internal links to improve visibility.

✅ Content & Blog SEO

✔ One SEO-optimised blog post per month, designed to attract traffic and improve search rankings.

✅ Business Directory Optimisation

✔ We register your business in key online directories (e.g., Yell, Yelp) to improve visibility and backlinks.

✔ Directory selection is tailored to your industry. (Note: Some directories may require additional fees for premium listings, which are not included in this package.)

Why Choose the Standard SEO Package?

🚀 Continuous Improvement – SEO is an ongoing process, not a one-time task.

📈 Regular Insights – Monthly reports allow you to track progress and adjust your strategy.

📝 SEO-Ready Content – Fresh, optimised content improves search visibility.

Comphrehensive SEO Package – Maximum Visability & Growth

For businesses that want full SEO optimisation, including technical SEO, content strategy, and advanced ranking improvements.

What’s Included?

✔ Everything in the Standard SEO Package, plus:

✅ Advanced Technical SEO & Performance Optimisation
✔ Faster loading times for better user experience and SEO rankings.
✔ Internal linking structure to improve navigation and indexing.

✅ Competitor Analysis & Benchmarking
✔ Analysing competitors’ SEO strategies to identify opportunities.

✅ Google Business Profile Management
✔ 4 optimised Google Business Profile posts per month.
✔ Category enhancements and image updates.

✅ Google Search Console & Automated SSL Renewal Reminders
✔ Ensuring Google can properly index your website.
✔ Keeping your website secure with automatic SSL renewal tracking.

Why Choose the Comprehensive SEO Package?

📊 Higher Google Rankings – Advanced techniques to outperform competitors.
🔗 Stronger Authority – A full-service SEO package covering technical, content, and local SEO.

Guidelines for Making Changes to the Website Design

During the website development process, it is essential to ensure that the design and content align with your expectations. To maintain a smooth workflow and uphold the quality of the project, we allow up to three rounds of concept changes while the website is being created.

How Does It Work?

  1. Initial Stage – We begin by discussing your vision, preferred style, and the functionalities your website should include. Based on this, we develop the first design proposal.
  2. Change Requests – You can request up to three revisions of the website concept. These changes may include modifications to the layout, colours, content structure, or other design elements.
  3. Final Approval – After three rounds of revisions, the design is finalised, and we proceed with the completion and launch of your website.

Why Is This Important?

  • Limiting the number of changes helps keep the project structured and on schedule.
  • It ensures the website is developed efficiently and without unnecessary delays.
  • Any additional revisions beyond the three included rounds will be subject to extra charges, ensuring a streamlined and productive process.

We encourage you to carefully consider your requirements at the beginning of the project to achieve the best possible outcome. If you have any questions regarding the revision process, we are happy to assist you! 🚀

Free Hosting for 12/24 Months – Reliable & Flexible

Free Hosting for 12/24 Months – Reliable & Flexible

We believe that launching your website should be simple and hassle-free, which is why we include 12/24 months of free hosting with every website package. This ensures your site runs smoothly without any extra costs for the first year.


📌 What’s Included?

✅ Fast & Secure Hosting – Your website will be hosted on a reliable, high-performance server, ensuring 99.9% uptime and quick loading speeds.

✅ Free for 12 Months – No hosting fees for the first year! After 12 months, hosting renews at £7.99 per month, and you can cancel anytime.

✅ Free for 24 Months – No hosting fees for the first year! After 24 months, hosting renews at £3.99 per month, and you can cancel anytime.

✅ Automatic Backups – Your website will be backed up regularly to keep your data safe.

✅ SSL Certificate Included – Security is essential! An SSL certificate is provided for free, keeping your site secure and trustworthy.

✅ No Long-Term Contracts – You’re not locked into a contract. After the free year, you can renew, switch, or cancel anytime.


📌 Want to Use Your Own Hosting? No Problem!

If you already have a hosting provider or prefer to purchase your own, we can:

✔ Build Your Website Directly on Your Hosting – Just provide us with the login details, and we’ll handle the setup.
✔ Transfer the Website to Your Hosting – If you decide to move later, we’ll help transfer your site for you.

💡 Your website, your choice! Whether you use our hosting or your own, we ensure a smooth and stress-free setup.


📌 Why Is This Important?

🚀 Worry-Free Start – Get your website online with zero hosting costs for the first year.
🔍 Full Flexibility – Choose to stay with us, switch to another provider, or manage your hosting independently.
🔒 Secure & Reliable – Our hosting keeps your website safe, fast, and running 24/7.

What is Hosting? – Simple Explanation

Hosting is where your website lives on the internet. Just like a house needs land to stand on, a website needs hosting to be visible online.

When you type a website address (like yourwebsite.com), your computer connects to a hosting server, which stores all the website’s files, images, and content. The server then displays the website on your screen.


Why Do You Need Hosting?

✅ Keeps Your Website Online – Without hosting, your website wouldn’t be visible to anyone.
✅ Stores Your Website’s Data – All your text, images, and pages are kept safe on a server.
✅ Ensures Speed & Security – Good hosting makes your website load fast and stay protected.


Types of Hosting

There are different types of hosting, depending on your website’s needs:

✔ Shared Hosting – Your website shares a server with others (best for small websites).
✔ VPS Hosting – A private section of a server, offering better performance.
✔ Cloud Hosting – Uses multiple servers for extra speed and reliability.
✔ Dedicated Hosting – A whole server just for your website (best for large businesses).


Do You Need to Buy Hosting?

💡 With our website packages, you get 12 months of free hosting, so you don’t have to worry about finding a provider.

However, if you prefer, you can purchase your own hosting, and we’ll build or transfer your website there.

Still have questions? We’re happy to help! 😊

Free Domain 12/24 Months – Your Website’s Unique Addres

A domain name is your website’s unique address on the internet, like yourbusiness.com. It helps people find your site easily, just like a street address helps people find a shop.


📌 What’s Included?

✅ Free for the First 12/24 Months – Your domain is completely free for the first year.
✅ Renews at £8.99 per Year – After 12/24 months, you can renew your domain for just £8.99 per year.
✅ Full Ownership – The domain is registered in your name, so you have full control over it.
✅ Professional & Trusted Look – A custom domain (like yourbusiness.com) looks far more professional than a free website address.


💡 Already Have a Domain? No Problem!

✔ If you already own a domain, we can connect it to your new website at no extra cost.
✔ If you prefer to buy your own domain separately, you’re free to do so, and we’ll set everything up for you.


📌 Why Is This Important?

🚀 Makes Your Business Easy to Find – A short, clear domain name helps people remember your website.
🔍 Better for SEO & Branding – A unique domain gives your website a professional look and helps it rank on Google.
🔒 You Stay in Control – Whether you use our free domain or bring your own, you own your website’s identity.


💡 Why We Offer This?

We want to make launching your website as easy as possible. With 12/24 months of free domain registration, you get a professional online presence without any upfront costs.

Got any questions? We’re happy to help! 😊

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